Quality and Safety

The Joint Commission has begun conducting unannounced accreditation surveys of hospitals for the purpose of evaluating the organization’s compliance with nationally established Joint Commission standards.  The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded to this organization.

Joint Commission standards deal with organization quality and safety of care issues and the safety of the environment in which care is provided.  Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the Joint Commission’s field representatives at the time of the survey.  Information presented at the interview will be carefully evaluated for relevance to the accreditation process.  The request must also indicate the nature of the information to be provided at the interview.

Such requests should be addressed to:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Phone: 1-800-994-6610
Fax (630) 792-5636
Email: complaint@jointcommission.org